Webstars Terms & Conditions

Billing Policy

• Monthly or Annual Subscriptions: Choose from our flexible billing plans. Payments will be processed automatically at the beginning of each billing cycle.
• Payment Methods: We accept all major credit cards for secure and seamless transactions using stripe
• Invoice Tracking: You can request a invoice for your payments at any time through your user dashboard or by opening a ticket with our support team.
• Failed Payments: If a payment fails, you will be notified immediately by mail. Please update your payment method within 3 days to avoid service interruptions. If your payment method is not updated within 7 days and the bill has not been paid, your account may be suspended. You may lose other services and you will not be refunded for them. If a service is stopped (beyond grace period of 7 days, we will charge a fee of $25 to restore the service)
• Service Upgrades: You can upgrade your service plan at any time by contacting or opening a ticket. You don't need to buy another plan to upgrade, we will calculate the difference and charge you the difference through our conversation and make it very easy for you to upgrade.
• Service Downgrades: You can downgrade your service plan at any time by contacting or opening a ticket. You will not be refunded the difference in the plan cost if it is already been charged. You will be charged the new plan price at the next billing cycle.
• Service Cancellation: You can cancel your subscription at any time through your user dashboard. Cancellations will take effect at the end of your current billing cycle. We do have a 7 day guarantee for all our services, if you are not satisfied with our services, you can request a refund within 7 days of your payment. However, this is only applicable if we have not bought any third party services for you such as domain names, SSL certificates, etc.
• Service Suspension: If your account is suspended due to non-payment, you will have 7 days to pay the bill and restore the service. If the bill is not paid within 7 days, your account will be terminated and all data will be deleted. We will not be responsible for any data loss in this case.
• Service Termination: We reserve the right to terminate your service at any time if you violate our terms of service or engage in any illegal activities. In such cases, you will not be refunded for any unused portion of your service.
• Service Renewal: Your service will be automatically renewed at the end of each billing cycle unless you cancel your subscription. You will be not be notified before the renewal, so please keep track of your billing cycle to avoid any unwanted charges.
• Service Refunds: Refunds are only provided in cases where the service was not delivered as promised or if we haven't bought any third party service within 7 days of your purchase, or if there were technical issues that could not be resolved. Refunds will not be provided for any other reasons unless we have made a mistake in our service delivery. If refunds are made, they will be processed within 7 days of the request and will be the amount paid minus any third party services and fees.
• Service Fees: We reserve the right to charge a fee for any additional services requested by you that are not included in your plan. You will be notified of any additional charges before the service is provided either by mail or by phone.
• Service Discounts: We may offer discounts on our services from time to time. These discounts will be applied to your bill automatically and will be reflected in your invoice.
• Service Taxes: All our services are subject to taxes as per the Australian tax laws. Taxes will be added to your bill at the time of payment.
• Service Changes: We reserve the right to change our service plans, pricing, and billing policies at any time. You will be notified of any changes in advance through your user dashboard or by mail.
• Service Support: If you have any questions or concerns about your billing, please don’t hesitate to contact our support team at Webstars.com.au or by opening a ticket through your user dashboard.
• Service Feedback: We value your feedback and suggestions. If you have any comments or suggestions about our billing policies, please let us know. Your feedback helps us improve our services and provide better customer support.
• Service Agreement: By using our services, you agree to comply with our billing policies and terms of service. If you have any questions or concerns about our policies, please contact us for clarification.

Disclaimers

• Third-Party Services: We may use third-party services to provide certain features or functionality in our services. We are not responsible for any issues or disputes that may arise from the use of third-party services. You are responsible for reviewing and agreeing to the terms of service and privacy policies of any third-party services that we use.
• Service Availability: We strive to provide reliable and uninterrupted service to our customers. However, we cannot guarantee 100% uptime due to factors beyond our control, such as server maintenance, network issues, or other technical problems. We will notify you in advance of any scheduled maintenance or downtime that may affect your service.
• Service Limitations: Our services are designed to meet the needs of small to medium-sized businesses. If you have specific requirements or need custom solutions, please contact our support team to discuss your needs. We will do our best to accommodate your requests within the scope of our services.
• Service Changes: We reserve the right to change our service plans, pricing, and billing policies at any time. You will be notified of any changes in advance through your user dashboard or by mail.
• Data Breaches: We take data security seriously and have implemented measures to protect your data. However, in the event of a data breach, we will notify you immediately and take steps to secure your data and prevent further breaches. We are not responsible for any damages or losses caused by a data breach that is beyond our control.
• Service Updates: We may update our services from time to time to improve performance, security, or add new features. You will be notified of any updates in advance through your user dashboard or by mail. If you have any questions or concerns about service updates, please contact our support team for clarification.

Refund Policy

• Cancellation Policy: You can cancel your subscription at any time through your user dashboard. Cancellations will take effect at the end of your current billing cycle.
• Refund Eligibility: Refunds are only provided in cases where the service was not delivered as promised, or if there were technical issues that could not be resolved. However, we do have a 7 day guarantee for all our services, if you are not satisfied with our services, you can request a refund within 7 days of your payment. However, this is only applicable if we have not bought any third party services for you such as domain names, SSL certificates, etc.
• Partial Refunds: For annual plans canceled mid-term, a pro-rata refund may be provided based on the unused months of service.
• How to Request a Refund: To request a refund, contact our support team at Webstars.com.au within 7 days of your payment. Please provide your account details and the reason for the refund request. We will review your request and process the refund if it meets our refund policy criteria.

Privacy Policy

Webstars is committed to protecting your privacy and personal information. We collect and store your personal information securely and use it only for the purpose of providing our services to you. We do not share your personal information with third parties without your consent. For more information about our privacy practices. Data such as your name, email, phone number, address, and payment information is stored securely on our servers and is used only for billing and support purposes. We do not store any sensitive information such as credit card numbers or passwords on our servers. If you have any questions or concerns about our privacy policy, please contact our support team for clarification.